Frequently asked questions

The website is our catalogue. We stock thousands of products and the range changes regularly, so the online store is always the most up to date. Every product keeps its stock number, so you can search by it or quote it when you phone.

Yes. Phone 07 5529 2767 with the stock numbers and quantities you need. Payment is taken when the order is placed.

Yes, a small minimum order value applies online (shown in your cart). It keeps postage and packing sensible on very small orders.

No. We are a retail shop and do not sell wholesale.

Please phone us before visiting the shop in Arundel. If collection is available for your order we will arrange a day and time with you.

Kits and pre-cut eggs are made up once your order has been placed and paid for, so we don’t tie up stock that could fill another order. We’ll let you know when your kit will be dispatched or ready to collect. Kits cannot be made up on the day of a visit.

Each kit includes the egg cut and hinged where the design needs it, a colour photo, step-by-step instructions, and the findings and trimmings (such as braid and glitter) to finish it. Glue or silicone is not included.

Goose eggs are the most popular for beginners: large enough to work comfortably and to hold hinges and miniatures, without the weight of an emu or ostrich egg.

Our pre-cut eggs are priced on a medium goose egg. Contact us for pricing on cuts using other eggs such as emu or ostrich.

Yes, we ship locally, interstate and worldwide with Australia Post. Please check your country’s customs rules before ordering, as some items may not be accepted in some countries. Import duties and taxes are the buyer’s responsibility.

By the weight of your order and the delivery destination, and shown before you pay. Fragile items are bubble-wrapped and sent in a box.

The free shipping offer applies to standard post within Australia on supplies. It does not apply to international orders or Express Post, and some items (such as kits) are excluded; their postage is still charged. Your cart shows exactly which items are excluded.

Online by Visa, Mastercard, Apple Pay or Google Pay through Square’s secure checkout. Card details are handled by Square and never stored by us.

Yes. All prices are in Australian dollars and include GST.

Contact us as soon as you can with your order number and a photo. Faulty, damaged or incorrect items will be repaired, replaced or refunded in line with the Australian Consumer Law, and we will cover reasonable return postage for faulty goods.

Please read our Shipping & Returns page for the current change-of-mind policy before ordering.