Shipping & returns
Postage costs
Postage is calculated at checkout from the total weight of your order and where it’s going, and includes packaging. Items are sent in a padded envelope or a box; fragile goods are bubble-wrapped.
Free standard shipping within Australia when you spend $100.00 or more on supplies in one order. The offer covers standard post only (not Express Post or international), and some items are excluded, including kits and power tools; excluded items are marked on the product page and in your cart, and their postage is still charged.
A minimum order of $10.00 (before postage) applies to online orders.
Within Australia
Australia Post Parcel Post
Tracked. Usually 3–7 business days after dispatch; some rural areas up to 10.
250 g: $9.95 · 500 g: $12.95 · 1 kg: $15.95 · 3 kg: $19.95 · 5 kg: $24.95 · then $4.00 per extra kg
Australia Post Express Post
Tracked, faster delivery. Next business day to many metro areas.
250 g: $15.95 · 500 g: $18.95 · 1 kg: $23.95 · 3 kg: $32.95 · 5 kg: $42.95 · then $7.00 per extra kg
International
International Standard (New Zealand) — NZ
Australia Post International Standard. Tracking varies by destination.
250 g: $18.95 · 500 g: $24.95 · 1 kg: $34.95 · 2 kg: $49.95 · then $15.00 per extra kg
International Standard
Australia Post International Standard. Allow up to 21 business days. Import duties are the buyer’s responsibility.
250 g: $24.95 · 500 g: $34.95 · 1 kg: $49.95 · 2 kg: $74.95 · then $25.00 per extra kg
Processing and delivery times
Orders are processed in the order they’re received, once payment has cleared, and are usually dispatched within 2–7 business days. Kits and pre-cut eggs are made up after payment, so allow extra time; we’ll let you know when they’re ready. Choosing Express Post speeds up delivery once your parcel is dispatched.
Standard delivery within Australia usually takes 3–7 business days from dispatch from capital cities and metropolitan areas; some rural areas take up to 10. International orders can take up to 21 business days depending on the destination. Allow extra time around Christmas.
You’ll receive an email when your order ships, with a tracking number where the service provides one.
International orders, GST and customs
Prices include GST for Australian orders. GST is removed for orders shipped overseas. Import duties, taxes and charges in your country are your responsibility. Please check your country’s rules before ordering: some countries restrict the import of eggs, egg kits, paints and similar goods, and we can’t be responsible for goods held by customs.
Damaged, faulty or incorrect items
We check and pack every order carefully, but if something arrives damaged, faulty or isn’t what you ordered, please contact us as soon as possible (phone 07 5529 2767 or send a message) with your order number and a photo. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law, including reasonable return postage for faulty goods. Please don’t send items back before contacting us so we can give you a return reference.
Change of mind
We don’t offer refunds or exchanges for change of mind, so please check sizes and colours before ordering. Product colours can vary slightly between batches and screens. Special orders placed on your behalf cannot be cancelled or refunded once ordered from our supplier. None of this affects your rights under the Australian Consumer Law.
Lost parcels
If a parcel hasn’t arrived within the expected time, contact us and we’ll follow it up with Australia Post.